Building Operations, Safety and Security

Office Location: Lower Ground Floor – Room LG 36 (next to GU-Q Security Office)
Operating Hours: 6 am to 10 pm; 7 days a week (except holidays)

Building Operations Safety and Security (BOSS) provide comprehensive building safety, security, MEP maintenance, landscape, custodial, pest control and recycling duties, and a range of event support services to Georgetown University Qatar. Our services are tailored to meet the needs of our faculty, staff, and students who occupy a wide variety of facility types, ranging from teaching environments to libraries and common areas. We manage a team of over 100 dedicated service provider employees servicing more than 50,000 square meters of building space and over 25 acres of University occupied landscaped grounds.

Service Level Standards

To best serve the University business, requested services/maintenance actions must be planned, scheduled, and performed in some order of criticality. This prioritization allows for appropriate response times and the employment of FM resources in an efficient and effective manner. 

The following priority categories have been established in line with standardize QF FM processing of work requests, onsite available resources and to serve as a guide for customer expectations. 

To know more about our Service Level Standards, please click here.