Information Technology

Need Help?

  • GU-Q IT provides technical support to staff, faculty and students on the use of the technology, such as, Zoom, Box, Google Apps, VPN, Wireless, NetID, Printing, Microsoft Windows/Office, MacOS etc. If you require support please contact IT via email guqhelpcenter@georgetown.edu or call us on +974 4457 8130.
  • GU-Q IT provides training to faculty in the use of technology in the classrooms for in-person and hybrid teaching. Faculty can contact AV Support via email guqhelpcenter@georgetown.edu to book a training session. In addition, faculty can view the video content here that includes How to short video tutorials.
  • For technical help with Canvas, faculty can seek support by emailing edtech@georgetown.edu during the DC business hours or call the dedicated 24/7 support line at +1 833 476 1171 or open a live chat request from within Canvas.
  • For resources and assistance with online teaching faculty should consult the University’s Instructional Continuity website or email cndls@georgetown.edu or guqedtech@georgetown.edu.

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Wi-Fi

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Google Apps

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NetID & Password

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Google Meet & Hangouts

Icon for Audio Video Technologies
Audio Visual

Icon for Zoom - Video Conference
Zoom

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Helpdesk

Icon for Cisco Secure VPN
Cisco VPN

Icon for Security
Ways to Protect Yourself Online

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NSO IT 2020

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Office 365 Apps

Icon for Microsoft Teams
Microsoft Teams


Document Storage

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Printing

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Cisco Jabber


IT Tip of the Week

Our primary functional divisions include:

  • User Support
  • Engineering and Technology Services.
  • Audio Visual and Classroom Technology
  • Information Security and Applications Support

Contact Information

You can contact the IT service desk via the GUQ Help center ticketing system or by phone at +974-4457-8130. We are available 8:00 A.M. – 5:30 P.M. Sunday – Thursday. We are located in the Georgetown University Building, Lower Floor, Room LE10.