Health Information

What is COVID-19?

COVID-19 is a disease caused by SARS-CoV-2 virus that belongs to a larger group of coronaviruses.

General Information

Video showing General Information about COVID-19

How To Protect Yourself

Video showing How To Protect Yourself against COVID-19

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Signs and Symptoms of COVID-19

Confirmed cases of COVID-19 have exhibited a range of mild to severe symptoms. The most common signs and symptoms, which may appear 2-14 days after exposure, are:

  • Fever – temperature above 100ºF or 37.8ºC
  • Tiredness (fatigue)
  • Chills
  • Muscle pain
  • Cough
  • Loss of taste or smell
  • Difficulty breathing
  • Headache
  • Sore throat

Some people have no symptoms and are asymptomatic. They can also be infectious.

If you are feeling unwell or develop any of the COVID-19 symptoms, be sure to do the following:

Self-isolate at home

Self isolate at home.

MoPH Hotline

Call the Qatar’s Ministry of Public Health toll-free hotline on 16000. Suspected cases of COVID-19 will be triaged to the CDC. The possession of a health card and/or QID is not necessary in order to be tested and/or receive treatment. These services are provided for free by the government.

A self-assessment service to determine whether a person needs to be tested for COVID-19 is available on the MOPH website.


Students/Faculty/Staff: Contact Malgorzata (Gosia) Ledwon in HR.

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Current COVID-19 Statistics in Qatar

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How to Protect Yourself and Others


There is currently no vaccine to prevent COVID-19. The most effective way to prevent infection is to avoid being exposed to the virus.

  • Follow basic precautionary measures at all times.
  • Wear a face mask.
  • Practice physical distancing – maintain a distance of at least 2 meters from others to stop or slow the spread of the virus.
Distancing at GU-Q

Usage of Protective Equipment

Face Masks

Wearing a face covering in public is one of the ways of limiting the spread of coronavirus by people who have the virus. As of May 17, 2020, all citizens and residents are required to wear a mask when leaving their house for any reason, except when driving alone in a vehicle. Non-compliance may result in potential fines or jail time. The full announcement can be accessed here.

Disposable Gloves

Gloves are not mandatory, but recommended in certain situations, including:

  • Providing direct care for a person suspected of having COVID-19;
  • Grocery shopping;
  • Handling home deliveries;
  • Performing housekeeping activities, such as general cleaning and disinfecting.

Wearing gloves will not fully protect against COVID-19. Make sure to clean your hands regularly with soap and water or alcohol-based hand sanitizer for at least 20 seconds, as it offers more protection than wearing gloves. Remember that you can still pick up the infection while wearing gloves if you touch an infected surface and then touch your eyes, mouth or nose.

High Risk Groups

Some people are more likely to have severe disease if they get infected. Risk factors include:

  • Age (55 and above)
  • Obesity
  • Diabetes
  • Hypertension (high blood pressure)
  • Heart, liver or kidney disease
  • Weakened immune system (e.g. caused by certain medications or pregnancy). 

Vulnerable individuals are advised by MoPH to follow extra precautionary measures, as they are more susceptible to infections. Check out more information regarding people at increased risk.

The study of known cases has so far shown that young and healthy people account for significantly slower proportion of infections. Children are less likely to be severely ill from the SARS-CoV-2 virus. Read more information here

If you require special accommodation for work due to being in a high risk group please contact GU-Q Human Resources.

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Mental Wellness and Wellbeing

Wellness note: Taking care of your mental health is as important as looking after your physical health. For support, students can access SWCC resources, or call (+974) 4457-8330 or email SWCC, faculty and staff can contact Cigna EAP. The MoPH has also set up COVID-19 National Mental Health Helpline Numbers.

It is normal to feel sad, stressed, confused, scared or angry during a crisis. Check the resources below that will help you to cope with stress. We encourage all to participate in virtual wellness events organized for the entire EC community.

National Mental Health Program
COVID-19 National Mental Health Helpline Numbers

The following phone numbers are available from 8am to 8pm.

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What to Do in Case of Exposure to the Virus

If you think you have been exposed to the virus, you must take certain steps to monitor your health and restrict contact with other people to prevent further spread. The most common way of contracting the virus is through the contact with someone who has COVID-19 while they are infectious. The contact might mean:

  • Physical contact
  • Close contact: within 2 meters for 15 or more minutes
  • Proximate contact: more than 2 meters, but in the same room for an extended period of time.

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Prevention and Treatment of COVID-19

Social Distancing
Self Isolation
Maintaining at least 2 meters of distance from others to stop or slow the spread of the virus.Restricting movement and contact of people who have no symptoms but are at risk of being infected.Separating people who have symptoms or who tested positive from those who are healthy.
Use physical distancing at all times, if you have not been exposed to the virus.Self quarantine if you have been exposed to the virus but have no symptoms.Self-isolate if you exhibit symptoms or have tested positive.
Until further noticeFor 14 days since the last contact with the person who is infected.At least 10 days after onset of illness; symptoms must be improving and no fever in past 3 days.
Take general precautions. If you develop symptoms, such as fever, cough, or shortness of breath, call the 16000 hotline.CALL THE 16000 HOTLINE. Watch for signs and symptoms.

In an emergency Call 999 and say you may have COVID-19.
CALL THE 16000 HOTLINE. Watch for worsening symptoms: trouble breathing, chest pain, confusion, blue face/lips.

In an emergency Call 999 and say you may have COVID-19.
Keep at least 2-meter distance between you and others
Avoid gatherings
Avoid physical contact (e.g. shaking hands)
Reduce number of passengers in one car
Work from home if possible
MOPH Physical Distancing Guide
Stay home, no visitors
Avoid close contact with others in the household
Only phone/online communication
Use separate utensils, don’t prepare food for others
Practice rigorous hygiene and cleanliness
Have 14 day supply of food & medicine delivered.
Recommendations for Cleaning and Disinfection
MOPH Quarantine Guide
Stay home, no visitors
Separate your living quarters
Wear a face mask
Assign one care-giver from household
Only phone/online communication
Use separate utensils, don’t prepare food for others
Practice rigorous hygiene and cleanliness
Have 14 day supply of food & medicine delivered.
MOPH Isolation Guide
Questions or concerns:

Students: Email SWCC
Faculty/Staff: Email Malgorzata (Gosia) Ledwon
If you tested positive or suspect COVID-19:

Students/Faculty/Staff: Email Malgorzata (Gosia) Ledwon
If you tested positive or suspect COVID-19:

Students/Faculty/Staff: Email Malgorzata (Gosia) Ledwon

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COVID-19 Frequently Asked Questions


Due to a limited number of testing kits, currently only people exhibiting COVID-19 symptoms will be tested in one of the MoPH testing centers. If you display any symptoms, you must self-isolate at home, call the MoPH hotline – 16000, and contact Malgorzata (Gosia) Ledwon (faculty, staff and students).



Effective May 17, 2020, all citizens and residents will be required to wear a mask when leaving their house for any reason, except when driving alone in a vehicle. Non-compliance may result in potential fines or jail time. The full announcement can be accessed here. Wearing gloves is not mandatory, but it is recommended in particular situations, like grocery shopping. They are strongly advised for people infected with COVID-19 or their caregivers.



MoPH will assess each situation on a case-by-case basis. In most cases, parents will have the option to either leave their children with an alternate caregiver or bring the child(ren) with them to quarantine. Parents are strongly encouraged to identify someone (e.g. a friend, relative, nanny) that can act as an emergency caregiver in case they need to be hospitalized unexpectedly.



Pet owners are also encouraged to make arrangements for someone to care for their pets in case they are required to self-quarantine/isolate at a government facility or are hospitalized.


The University encourages employees to have a robust plan in place for these types of situations. This should include having up-to-date emergency contact information, identifying someone who can assist you in dealing with important matters related to your family, health, and finances, and sharing your plans with close friends or relatives. Employees can update their emergency contact information in GMS. For assistance, please email

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More Guidance on Prevention

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Other Resources

For all questions and inquiries related to COVID-19, call the 16000 hotline, which includes new virtual healthcare services, such as consultations, sick leave and medicine home delivery. For life threatening medical emergencies, call 999.

Find a full list of Healthcare Resources and Facilities including updated Telemedicine options and MoPH’s new National Mental Health Program below.

Medical Treatment for Coronavirus Patients

Telemedicine – digital telehealth tools are available to help you remotely manage your health care and receive the services you need without having to leave your home.


Ministry of Public Health

TELEMEDICINE – The 16000 hotline has been expanded to include new virtual healthcare services, including consultations, sick leave and medicine home delivery. More info here >>>

Hamad Medical Corporation

Hamad Medical Corporation

TELEMEDICINE – All scheduled outpatient appointments will be conducted via phone.

  • To book an appointment call 16060, or email
  • Urgent Consultation Service is available for patients with non-life threatening conditions to speak to a specialist over the phone. Patients can call 16000 to speak to and HMC coordinator who will triage their case and transfer to one of the 11 specialties available for urgent care.
  • HMCs Department of Geriatrics launched a virtual clinic for patients. To schedule appointment call 16060.
  • The Heart Hospital ER is closed to the public – no walk-in patients. Care will continue for patients with emergency cardiac conditions.
  • The Urgent Care Unit at the National Center for Cancer Care and Research (NCCCR) is no longer accepting walk-in patients for anything other than cancer-related conditions.
  • Medical emergencies will also be admitted if an individual does not have a Hamad Health card (have your QID ready).


  • Medication home delivery service is now available to all HMC patients with a valid health card.
  • Call 16000 between 7am and 3pm from Saturday to Thursday.
  • Q-Post will deliver medications on the next business day.
  • For questions about your prescription, how to use the medication, or concerns about drug interactions, contact the HMC Drug Information Center by phone at 4026 0747 between 8am and 8pm from Sunday to Thursday or by email at

HMC pharmacy medication delivery

Qatar Foundation

Qatar Foundation Clinic

TELEMEDICINE – All scheduled outpatient appointments will be conducted via phone. More info here >>>

  • To book an appointment call 4454 1240 or 4454 1244, or email
  • The clinic will continue to receive routine and emergency medical incidents, and dental emergencies, where in-person attendance is required.
  • Following a consultation, QF PHCC will arrange for any medication to be dispensed from its pharmacy. Patients should call the clinic’s reception to confirm the time at which they will be arriving to collect the medication.


Cigna Health Insurance

TELEMEDICINE – Cigna medical plan participants may utilize the Global Telehealth service available through their Wellbeing App to check on their symptoms or receive a second opinion.

  • Until October 31 Cigna will fully cover medically necessary COVID-related treatment for in- and out-of-network providers worldwide.
  • Contact the 24/7 Customer Service Center (Qatar: 00800 100401, International dial: (+1) 302 797 3100) with questions.
  • Telephone and video consultations are covered at the same benefit level and cost share as the in person service both in and out of network.
  • All GU-Q employees may utilize the EAP program free of charge.
  • The list of frequently asked questions is for employees participating in the Cigna Worldwide or Cigna International health insurance plans. Employees not participating in Cigna should contact their insurance provider for any clarifications related to their coverage. Frequently Asked Questions.

Primary Healthcare Centers

Primary Healthcare Centers (PHCCs)


  • Telephone Counselling Services are available from Sunday to Thursday 7am-11pm. Appointments can be booked through calling 107 hotline. This service requires a valid Hamad health card.
  • Community Call Center is available 7days/week from 7am-11pm. Patients requiring urgent medical advice without an appointment can call 16000 and be transferred to PHCC’s call center for a virtual medical consulting service. This service requires a valid Hamad health card.
  • Medication home delivery services are available for all residents with a valid Hamad health card. More info here >>>
  • Patients registered with PHCC can request a medical certificate online through the PHCC’s website. For details call 107.
  • Patients who are given care through a video o r telephone consultation can receive a sick leave that will be issued electronically and can be downloaded through e-Jaza system.
  • Virtual Diabetes Clinic is available for diabetic patients in addition to providing them regular care. For details call 107.


  • All scheduled appointments are cancelled except well baby and vaccination clinics, as well as urgent radiology and ultrasounds.
  • Well baby clinics, vaccinations, ultrasound radiology and pre-maternal examination services are available in Leabaib Health Center, the Airport HC, Al Rayyan HC,and the West Bay HC
  • Urgent care units are fully operational in Muaither Center, Abu Bakr, Rawdat Al Khail, Al Shahaniya, Gharrafat Al ayyan, Al Kaaban HC, Al Ruwais HC
  • Gharaffa PHCC is now a COVID-19 facility and test center.Well Baby and Obstetrics ultrasound appointments are rescheduled at Leabaib Health Center. All other appointments will be rescheduled to another possible date.
  • Dental services are limited to urgent or emergency care for adults. More info here >>


Private Hospitals and Clinics

  • Private facilities can operate at a maximum of 80% capacity.
  • International Medical Center offers phone and on-line consultations. They are out of the Cigna network, so the co-pay policy applies. Call 4488 4292 for more information. Other providers might offer telemedicine, check for this option before scheduling in-person visit.
  • Selected private facilities were accredited by MoPH to carry out swabs for COVID-19 testing. Note: on-demand and pre-travel testing will not be covered by Cigna insurance. Access the list of facilities here.


Medication Home Delivery

  • Kulud Pharmacy provides home delivery of medications
  • Prescription refill for Cigna plan holders:
    • Direct billing applies for prescriptions from in-network providers (members need to submit copies of QID, claim form and local Cigna card);
    • 80/20% copay applies for prescriptions from out-of network providers.
  • Other pharmacies might provide medication home delivery, check for this option before visiting the facility.

The Student Wellness & Counseling Center (SWCC) continues to provide holistic wellness services for GU-Q students during this period of instructional continuity. Staff are holding regular working hours and are available via phone, email, or Zoom.

Phone: (+974) 4457-8330
Urgent consultations: (+974) 5503-9044

Online tools and resources to help you cope with stress and academic performance:

Find more resources here >>>


Health and Wellness: Student Wellness & Counseling Center

Faculty and Staff

Faculty and staff are encouraged to ask questions and reach out if they have concerns to the following contacts:

Health and Wellness questions: Malgorzata (Gosia) Ledwon, Assistant Director for Rewards and Wellness

Emergency Numbers

GU-Q building: +974 4457-8458

Education City: +974 4454-0999

ERT Calling Tree (requires login)

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