Audio-Video / Multimedia
Classroom and Meeting Room
How do I reserve a class or meeting room?
Classrooms are managed by Academic Affairs. Contact them for booking requirements.
Meeting rooms are managed by the respective room owner. Contact room owners directly.
What are the AV technology available in a room?
Every room equipped for AV has the following:
- Computer with DVD player and Media card reader
- A projector or LCD TV
- Connectors for laptop or Media player
- A DVD player (Classroom only)
- A Document Visualizer (Classroom only)
Some rooms has these additional equipment:
- Video conference codec
- Lecture capture system
- Annotation system
What if I need technical assistance?
Please put in a HelpDesk request at: guqhelpcenter.sfsq.georgetown.edu
If you are new to GU-Q or just need a refresher, ask for an orientation session. We’ll be glad to provide a personalized orientation session.
We ask for at least one business day notice for support request.
What if I need to report a faulty equipment?
Please put in a HelpDesk request at: guqhelpcenter.sfsq.georgetown.edu
- What is RPX telepresence and how may I use it?
The University has a RPX (Real Presence Xperience) system that is designed to bring a unique conference experience for the users. There is a similar system in the main campus and is use mainly for virtual classes and business meetings between the campuses.
We do not encourage a RPX to video conference connection even if it is technical possible. The result of such a session is not optimal in achieving a telepresence experience.
- How can I setup a RPX session?
Contact Events team at: guqevents
- What do I need to prepare beforehand for the RPX session?
None. Just show up!
- What if I need technical assistance during the RPX session?
An AV technician is on-site to your conference 5 minutes prior. He will assist you if there is any need.
How much time in advance do I need to make for RPX support?
Please put in the request at least 2 business days or more due to scheduling and time difference issues
- What is video conference and how may I use it?
The University has a number of conferencing facilities including video conference, web conference, telepresence (RPX) and telephony conference. These facilities allow you to conduct virtual business meetings with counterparts, interviews with job applicants, run seminars or teaching sessions with anyone around the world that has an internet connection
This section deals with video conference and web-conference only.
Most meeting rooms and a number of classrooms has video conference facilities. When you book a room, make sure you select one that has video conference facilities. Submit a ticket to guqhelpcenter.sfsq.georgetown.edu for assistance in setting up and/or supporting your conference.
Some video conferencing setup will allow you to meet from the comfort of your office, home or hotel.
- How can I setup a video conference session?
You will need the IP address of the other party
In lieu of a IP address, you can setup a Zoom meeting at: georgetown.zoom.us. Log-in with your NetID to setup a conference. You will need the email address of the parties you are connecting with in order to invite them to the conference.
A conference can be scheduled beforehand or on-the-spot. If you require AV team support, we appreciate that you make the schedule request beforehand.
Please consider the time difference when setting up a video conference session
Submit a HelpDesk ticket to AV team at: guqhelpcenter.sfsq.georgetown.edu if you need support or assistance in setting up a conference.
- What if I need technical assistance during the video conference?
Submit a HelpDesk ticket to: guqhelpcenter.sfsq.georgetown.edu
- How much time in advance do I need to make for VC support?
Please put in a Help ticket at least 2 business days or more due to scheduling and time difference issues.
- What is an event?
An event can be a simple session like a Lunch and Learn to a Public lecture to a complex Graduation ceremony.
The University holds events on a regular basis. These events range from private sessions like Lunch and Learn, Town Halls, Certification classes to public events like Public lectures to Roundtable discussions to Commencement ceremonies. Most events will require some form of AV technology support, oftentimes working in conjunction with Facilities team or 3rd party contractors.
- How do I plan an event?
Determine your needs and requirements. Basic guidelines will be to understand the intended objective of your event, type of event format, audience type and size, location of event, presenter(s) profile and requirement, type of AV technology needed, catering, reception, parking, security and other considerations. Plan and book your needs with the University’s Events department.
- What kind of AV technology is available for an event?
Most events require the following:
- Audio input, routing and output
- Presentation input, routing and output
- Video conferencing
- Assistive listening
- Photography / Videography (Third party contractors)
Different event type, event location, audience size, sitting arrangements, interactivity and other considerations will lead to different ways of setting up and using AV technology. Some complex events will need 3rd party contractors. You are advised to meet with AV team prior to discuss and plan your AV technical requirements.
- What if I need technical assistance for an event?
For a meeting to discuss event’s technology needs, contact André Hajjar directly.
For event setup and support, please put in a HelpDesk request at GUQ Help Center.
- How much time in advance do I need to make for an event’s support?
Please put in a Help ticket at least 2 business days ahead for a simple event. For a complex event, you will need to request at least 5 business days ahead and if an event require external contractors, at least 4 working weeks ahead.
What are AV projects?
From time to time, the University may need to add class or meeting rooms, retrofit existing spaces or design new specialized spaces. These spaces will need a well planned project process that includes design, approval, civil work, technology and commissioning in conjunction with University’s colleagues, QF offices, external vendors, civil work and technology contractors and licensing entities.
AV technology is an important part of this process. AV technology can be unique to a particular space or a standard implementation if an existing similar space design already exists.
AV projects could also be for AV media related systems such as a recording studio, a language laboratory, an editing suite, digital signage system, flip classroom, a movie theater and other media systems that AV team could play a major project lead or supporting role.
- How can I request for AV projects?
There is an annual budget for implementation of AV technology. You may want to speak to André Hajjar if you have a project coming up that requires AV technology.
If you have a project budget and would like AV team to be involved in the project.
- What do I need to prepare beforehand?
You will need to have the project objective, budget (if any) and your department head approval of the project request.
Contact André Hajjar at 8299 for further discussions.
What do I need to understand beforehand?
AV projects tend to be long term usually of no lesser than 3 months to one/two years timeline before fruition of the project.
The project will likely involve different stakeholders including but not limited to colleagues, management, QF office, external contractors and even licensing entities. There is usually a fair amount of civil construction work, cabling and technology implementation and their relevant approval procedures in the process which may sometimes pose a challenge to a project’s progress.
While AV team takes an active lead role in most of these projects, it is important that you maintain participation of the project to ensure the end result is aligned to your needs.
- How much time in advance do I need to make AV projects request?
We suggest you speak to AV team as soon as you can justify for a request. Budgeting, approval, technical design, stakeholder liaison will take sometime
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